Accessibility

Kilburn Park Medical Centre

Kilburn Park Medical Centre, 12 Cambridge Gardens, London, NW6 5AY

TelTelephone: 0207 624 2414

Out of hours: 0208 8969 0808

Zero Tolerance

The practice fully supports the NHS Zero Tolerance Policy. The aim of this policy is to tackle the increasing problem of violence against staff working in the NHS and ensures that doctors and their staff have a right to care for others without fear of being attacked or abused.

We understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat your doctors and their staff courteously and act reasonably.

All incidents will be followed up and you will be sent a formal warning after a second incident or removed from the practice list after a third incident if your behaviour has been unreasonable.

However, aggressive behaviour, be it violent or verbal abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police will be contacted if an incident is taking place and the patient is posing a threat to staff or other patients.

Removal from the Practice List

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of The Surgery, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Practice Information

Kilburn Park Medical Centre

Kilburn Park Medical Centre, 12 Cambridge Gardens, London, NW6 5AY

Practice Opening hours

The practice is open during the following times:

Monday08:00-18:30
Tuesday08:00-18:30
Wednesday08:00-18:30
Thursday08:00-18:30
Friday08:00-18:30
SaturdayClosed
SundayClosed

Practice News

NHS Covid Vaccine Scams

Dear Patients, several reports are circulating of people being contacted by fraudsters offering the Covid-19 vaccine. The reports show text messages being sent providing a link for people to register their details to apply for the vaccine, some of which require payment. These text messages and links are not sent from, or linked tom the […]

New Year Covid update

Dear Patient The NHS is very busy responding to the coronavirus pandemic and, at certain times, your GP practice may need to prioritise patients with the most urgent health needs. If you have a health issue that isn’t urgent, advice is available on the NHS website www.nhs.uk or NHS app or you can speak to your local pharmacist. You can also use […]